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Store
Policies & Shipping
Placing an Order:
Orders can be placed 24 hours a day via email http://www.chocolatesoup@comcast.net/ or you may call your order in anytime between 10am - 10pm EST at 904-261-7039. Once we've received
your order an email confirmation will be sent with an estimated completion date for your order. Please feel free to contact
us anytime with questions or comments regarding any of our creations. Terms of Payment: We
accept Credit Cards, business checks, and e-checks via Paypal. Made-to-order items require payment in full at time
of order. If you use a credit card with Paypal, your order will ship immediately. If you pay by personal check, your
order will ship once your check has cleared our local bank. You may access Paypal at this web address...
www.Paypal.com and payment should be made to Account: ChocolateSoup@comcast.net.
Order Status: Made-to-order
production can range from 4-6 weeks. If you'd like to check the status of your order, we encourage you to refer to your
order's email confirmation where you will find the estimated completion date for the items you ordered. Delivery
Time: Since our products are individually constructed, painted and then kiln fired they are considered
made-to-order. Please allow 4-6 weeks for completion and 3-7 days for shipping. We will make every effort to expedite your
order. You will be notified by email and/or phone when your order has shipped.
If your in the neighborhood... We'd be happy to make
your delivery personally!!!
Standard Shipping: All knobs are shipped via UPS or USPS (sorry FedEx not available on the
island) and will be delivered to the specified address provided. Shipping charges are determined based on the total amount
of your order. These rates include insurance and apply only to orders shipped via ground shipping within the contiguous United
States. For your convenience we offer Next Day, 2 Day, and 3 Day Air at an additional cost. International Shipments: Higher
charges will incur than listed. Please call us for exact prices and for specific information regarding international orders. Gift Wrap: Chocolate Brown Paper with White
Dots dressed up with darling grosgrain ribbon to create an adorable presentation that is as special as the gift itself.
This charge is $5.00. Special, Rush & Custom Orders: Special Orders needed in 2 weeks, $25.00 service fee will apply for every 1-6 knobs ordered.
Rush Orders needed within a week will depend on the design wanted and if knob is in stock. Please call to discuss
the possibilities. Christmas Orders to be submitted no later then Friday, December 1, in order to guarantee delivery by Friday,
December 22. Custom Designed Knobs, $45.00 artwork fee, per design will apply. Client to approve custom artwork prior
to order. This fee does not apply to existing designs done in different colors. Gift
Certificates: Chocolate Soup Gift certificates are the perfect
solution for a customer that needs our custom knobs in a hurry and ensures the recipient will get exactly what they want.
They can be purchased in any denomination starting at $25.00! Each Gift Certificate is individually hand wrapped and mailed
to the recipient. To redeem, the recipient can shop our website and then call or e-mail us to redeem their Gift Certificate.
Please contact us directly if you are interested in purchasing a certificate for a customer. Canceling/Return Orders: Upon
placing your order you have up to two business days to contact us and cancel your order for a full refunded. After two days
made-to-order knobs are non-refundable. Make-to-order knobs are not returnable unless in case of defect. By completing and
placing your order you have agreed to all terms. Privacy
Policy: Contact information including email address, telephone number, address, etc. which is provided by
the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients.
Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer
for their order.
Comments or
Concerns: We value your patronage and we welcome any comments or concerns you may have in regards to our services
and products.
If you have any questions at all please feel free to contact us anytime.
Linda Lee Smith, Ceramic Artist/Owner of Chocolate Soup
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